Return and Exchange Policy

Return and Exchange Policy

At EYEWEARTECH SOLUTIONS RED LLC, we want you to be fully satisfied with your purchase. If you are not completely happy with your vacuum cleaner, please review our return and exchange policy below:

1. Eligibility for Returns and Exchanges

• Returns or exchanges are accepted within 30 days from the date of delivery.
• The product must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase (order number or receipt) is required.

2. How to Initiate a Return or Exchange

• Contact our customer service team at [email protected] or call 252-242-4129 to request a return or exchange authorization.
• Please provide your order details and reason for return or exchange.

3. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or the return is due to our error.
• We recommend using a trackable shipping method to ensure the returned item reaches us safely.

4. Refund Process

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed back to the original payment method within 7-10 business days.

5. Exchanges

• Exchanges are subject to product availability. If the requested replacement product is unavailable, we will offer a refund.

6. Non-Returnable Items

• Products that are damaged due to misuse, improper handling, or unauthorized repairs are not eligible for return or exchange.

Contact Us
For any questions or assistance regarding returns and exchanges, please reach out to us at:
Email: [email protected]
Phone: 252-242-4129